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Privacy Policy
This Privacy Policy explains how S99 Casino generally collects, uses, stores and protects personal information when players visit the website, create an account, use casino services or contact support. It also explains how players can make privacy requests and manage cookies.
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About this Privacy Policy
S99 Casino respects the privacy of players in Australia and aims to handle personal information in a clear, careful and responsible way. This policy applies to information collected through the website, account services, customer support interactions, payment activity and related online features. It should be read together with any other notices shown when information is collected.
Contents
Personal information means information that identifies a person or could reasonably be connected with them. The information handled by a casino website can vary depending on how a player uses the service, which features they access and what checks are required. Some information is provided directly by the player, while other information is created automatically when the website or account is used.
By using the website, players should make sure that information supplied to S99 Casino is accurate, current and complete. If information changes, players should update their account where this is possible or contact support so that records can be reviewed. Providing false, incomplete or misleading information may affect account access, verification or the ability to provide services.
This policy may be updated from time to time to reflect changes to the website, services, privacy practices or applicable requirements. The current version will apply when it is published on the website. Players are encouraged to review this page periodically, particularly before providing new information or using additional services.
Information we may handle and why
The information handled by S99 Casino depends on the player’s relationship with the website. We aim to collect information that is reasonably needed for the relevant purpose. Typical categories may include the following:
- Account details, such as a player’s name, date of birth, username, password, contact details, country or state, and account preferences. This information is used to create and administer an account, provide requested services, communicate with the player and help protect account access.
- Verification information, which may include identity documents, information shown on those documents, proof of details, age-related information and records of checks. This information may be used to confirm identity and eligibility, prevent misuse, meet responsible service requirements and support anti-fraud and security checks.
- Payment and transaction records, including deposits, withdrawals, wagering activity, account balances, payment method details, transaction references and related history. These records help process account activity, investigate errors, identify unusual transactions, provide support and meet record-keeping obligations.
- Technical, device and usage information, such as an internet protocol address, browser type, operating system, device identifiers, general location information, login activity, pages viewed, website interactions and error information. This information can help maintain website functionality, protect services, understand performance and identify suspicious or unauthorised activity.
- Cookie and similar technology information, including identifiers and preferences saved in a browser or device. This may be used to keep the website working, remember settings, support security and understand how visitors use the website.
- Communications and support information, such as messages, enquiries, feedback, complaints, account notices and records of interactions with support. This helps answer questions, resolve issues, review service quality and keep an appropriate record of requests.
The main reasons for handling this information are to run and maintain player accounts, provide requested gambling services, verify identity and eligibility, process transactions, carry out anti-fraud and security checks, provide customer support, improve website performance and meet legal or other applicable obligations. Information may also be used to enforce website terms, prevent prohibited conduct and protect S99 Casino, players and other people from harm.
Where marketing communications are sent, they may be based on account preferences, service interactions or consent where consent is required. Players can withdraw consent to marketing at any time by contacting support at support@s99casino.wtf. Withdrawing marketing consent does not necessarily affect service messages that are needed for account administration, security, transactions or other important operational purposes.
Sharing, security and international handling
S99 Casino may share relevant information with service providers and professional partners that help operate the website and provide services. Depending on the activity, these parties may support payment processing, identity and verification checks, fraud prevention, technology, hosting, analytics, communications, customer support, security or other operational functions. They should only receive information that is reasonably relevant to their role and are expected to handle it appropriately.
Information may also be disclosed where necessary to protect the safety, rights or property of S99 Casino, players or other people, to investigate suspected fraud or misuse, to respond to a valid request, or to meet an applicable legal, regulatory or compliance requirement. Information may be shared in connection with a business change or service transfer where this is permitted and appropriate.
Some service providers or systems may be located outside Australia, or information may be accessed from another country. Where information is handled across borders, reasonable steps should be taken to support appropriate security and privacy protections. The countries and providers involved can vary as services, technology and operational arrangements change.
Reasonable technical and organisational measures are used to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, authentication processes, monitoring, secure systems and staff or provider procedures. No website, online account or electronic transmission can be guaranteed to be completely secure, so players should use a strong password, keep login information private and contact support promptly if they suspect unauthorised account activity.
Access to personal information is limited to people and service providers who need it for an appropriate business, support, security or compliance purpose. Information is not intended to be sold as a standalone personal data product. Any use or disclosure remains subject to the purpose for which the information was collected and to applicable requirements.
Cookies, storage and retention
Cookies are small files or similar technologies placed on a browser or device when a website is visited. S99 Casino may use essential cookies to support login sessions, security, navigation and core account functions. Other cookies or similar technologies may help remember preferences, measure website performance, understand usage patterns or support relevant communications.
Some cookies may be provided by service partners that help with website operation, analytics, security or other functions. Cookie availability and use can change as website features change. Blocking or deleting cookies may affect some parts of the website, including account access, saved preferences or other functionality.
Players can manage, block or delete cookies through the settings of their browser or device. Browser settings may also allow a player to receive a notice before cookies are stored. The exact controls depend on the browser and device being used. Managing cookies does not necessarily remove information already held in an account or transaction record.
Personal information is kept only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. Some account, verification, payment, transaction, support and security records must be kept for a period required by law even after an account is closed. When information is no longer needed, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.
Closing an account does not automatically remove every record connected with it. Certain records may be needed to resolve disputes, prevent repeated misuse, maintain security, meet record-keeping duties or demonstrate that required checks and transactions were handled appropriately.
Your privacy rights and how to contact us
Players may have privacy rights relating to the personal information held about them. Depending on the circumstances and applicable requirements, a player may ask for access to their information, correction of inaccurate or incomplete information, deletion of information that is no longer needed, or information about how their data is used. A player may also withdraw consent to marketing communications.
Making a data request
To exercise a privacy right or ask a question about personal information, contact support@s99casino.wtf. Please explain the request clearly and provide enough information for the relevant account or records to be identified. For security, S99 Casino may need to verify the requester’s identity before providing information, making a correction, deleting information or changing account preferences.
- Access: ask for information about the personal data held and, where appropriate, a copy or explanation of that information.
- Correction: identify information that is inaccurate, incomplete or out of date and request that it be corrected.
- Deletion: ask for personal information to be deleted where it is no longer needed or where deletion is otherwise available. Some information cannot be deleted immediately if it must be retained for legal, security, transaction, dispute or compliance purposes.
- Marketing consent: ask for consent to marketing to be withdrawn by emailing support@s99casino.wtf. Operational, security, account and transaction messages may still be sent when they are necessary.
- Questions or concerns: contact support@s99casino.wtf if there is a question about this policy, the handling of information or a response to a privacy request.
Requests are considered within a reasonable period, subject to the nature of the request, identity verification, technical limitations and any applicable requirements. If a request cannot be completed in full, an explanation may be provided where it is appropriate to do so. Players should avoid sending unnecessary sensitive information in an initial message and should only provide additional documents through a secure process when requested.
S99 Casino aims to keep this policy understandable and to handle privacy enquiries fairly. Players are encouraged to contact support@s99casino.wtf first so that questions, corrections and data requests can be reviewed and addressed.
