Responsible Gaming

S99 Casino supports a balanced approach to gambling. Gambling should be an enjoyable leisure activity, not a way to make money, manage financial pressure or avoid personal problems. Set limits, understand the risks and only gamble what you can afford to lose.

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Gamble responsibly and stay in control

Responsible gambling means making informed decisions about when, how often and how much you gamble. Before you play, consider your budget, your available time and the possible impact on your finances, relationships, work and wellbeing. Gambling outcomes are based on chance, and no strategy can guarantee a win.

Contents

Treat gambling as entertainment rather than a source of income. Only use money that is available for leisure after essential expenses have been paid. Never use rent, mortgage payments, bills, savings, borrowed money or money intended for someone else. It is also important to remember that past results do not predict future results. A losing run does not make a win more likely, and a previous win does not mean another win is due.

Practical habits for safer gambling

Decide on a spending limit before you begin and do not increase it while playing.
Set a time limit and take regular breaks away from gambling activities.
Keep gambling separate from essential household spending and other financial commitments.
Do not chase losses by increasing stakes or continuing longer than planned.
Avoid gambling when you are upset, stressed, tired, intoxicated or trying to solve a personal problem.
Do not gamble to celebrate a win or to recover money lost on a previous occasion.
Keep your account details secure and never allow another person to gamble using your account.
Review your gambling activity regularly and be honest about its effect on your life.
Talk openly with someone you trust if gambling becomes difficult to manage.

Gambling should not interfere with sleep, work, study, family responsibilities or time with friends. If you find yourself thinking about gambling more often, hiding your activity or feeling unable to stop, take a break and seek support early. Responsible gambling also means being willing to stop when gambling is no longer enjoyable or when it begins to create stress.

Tools and account controls

Depending on the services available to your account and the applicable requirements, safer gambling controls may help you manage your play. These controls are designed to support your decisions; they do not remove the risks associated with gambling. You remain responsible for choosing limits that are realistic and following them.

Deposit and spending limits

A deposit or spending limit can restrict the amount you add to an account or use over a selected period. Set a limit before gambling and choose an amount that fits comfortably within your leisure budget. A limit should not be treated as a target. If you reach it, stop gambling rather than looking for another way to continue.

Time reminders and breaks

Time can pass quickly when you are focused on a game. Where available, reminders, session information and planned breaks can help you stay aware of how long you have been playing. Consider using an alarm, stepping away from your device and planning another activity before you start. Regular breaks can make it easier to notice how gambling is affecting your mood, concentration and decision-making.

Temporary breaks and self-exclusion

If you need distance from gambling, you may be able to request a temporary account break or self-exclusion through the available account controls or support process. Self-exclusion is a serious commitment to stop gambling for an agreed period. During a self-exclusion period, do not try to open another account, use another person's account or find alternative ways to continue gambling.

If you ask for a gambling restriction, provide accurate information and follow the instructions given. If you believe a control has not worked as intended, stop gambling and raise the issue through the available support channel. Account controls may take effect in accordance with the relevant process, and you should not continue depositing or playing while waiting for a restriction to be applied.

Underage and third-party gambling

Gambling is only for people who meet the applicable legal age and other eligibility requirements. Keep devices, passwords and payment methods secure so that children and other unauthorised people cannot access your account. Adults should take reasonable steps to prevent minors from viewing or using gambling services. Do not share your account credentials, and report suspected unauthorised access as soon as possible.

Recognising when gambling may be a problem

Problem gambling can affect anyone. It is not defined only by the amount of money lost. The frequency of gambling, the time spent thinking about it and the effect on your daily life are also important. Some people may have difficulty controlling gambling even when they know it is causing harm. Recognising a concern early can make it easier to reduce or stop gambling.

Possible warning signs

Spending more time or money gambling than you planned.
Trying to win back money by gambling more or taking greater risks.
Feeling restless, irritable or anxious when you try to stop.
Borrowing money, selling possessions or using credit to gamble.
Missing work, study, appointments or family commitments because of gambling.
Keeping gambling secret or giving misleading information about it.
Arguing with family or friends about gambling or withdrawing from them.
Using gambling to cope with stress, loneliness, sadness or other difficult feelings.
Feeling guilty, ashamed or distressed after gambling but continuing anyway.
Having difficulty paying for ordinary expenses because money has been used for gambling.
Returning to gambling soon after deciding to stop.
Thinking about gambling during most of the day or planning life around it.

One warning sign may be enough to take action. You do not need to wait until a serious financial or personal crisis occurs. Stop gambling, use available account restrictions and speak with a trusted person or qualified support service. Asking for help is a practical step, not a failure.

A simple self-check

Ask yourself whether gambling is taking more time or money than intended, whether you have tried unsuccessfully to cut back, and whether you feel pressure to hide it. Consider whether gambling has affected your mood, sleep, relationships, work or ability to pay expenses. Write down honest answers without judging yourself. If the answers concern you, choose one immediate action, such as stopping play, setting a restriction or speaking with someone today.

Protecting your finances

If gambling is affecting your finances, make essential expenses the priority. Review upcoming bills, separate household money from discretionary spending and avoid using credit or borrowing to continue gambling. A financial counsellor may help you understand your options and create a plan. Do not attempt to solve gambling-related financial pressure through further gambling, as this can increase the difficulty and stress.

Getting help and protecting your wellbeing

Support is available for people who gamble, as well as partners, family members and friends who may be affected. Australian support services can provide confidential information, counselling, financial guidance and practical strategies for reducing or stopping gambling. Gambling Help Online and state and territory gambling support services are examples of places where you can seek guidance.

You can also speak with a general practitioner, mental health professional, financial counsellor or another qualified adviser. A trusted family member or friend may help you make a plan, review your finances or stay accountable. If you are supporting someone else, set clear boundaries around money and do not take responsibility for controlling their gambling on your own.

Steps you can take today

Stop gambling for the rest of the day and move away from the device or account.
Do not deposit more money or borrow money to continue playing.
Choose an available deposit limit, time limit, temporary break or self-exclusion option.
Tell one trusted person what is happening and ask for practical support.
List essential expenses and protect money needed for bills, food, housing and other commitments.
Contact a recognised Australian gambling support service or qualified professional.
Remove saved payment methods and avoid situations that make it harder to follow your plan.
Review your progress and seek further help if stopping or reducing gambling remains difficult.

Supporting someone else

If someone close to you may be experiencing gambling harm, choose a calm time to raise your concerns. Speak about specific behaviours and their impact rather than making accusations. Encourage the person to seek professional support, but understand that you cannot make decisions for them. Protect your own finances, avoid lending money for gambling and seek advice about setting appropriate boundaries.

If gambling has contributed to severe distress, thoughts of self-harm or an immediate safety concern, seek urgent help through local emergency services or an appropriate crisis support service. Your immediate safety comes first.

S99 Casino encourages players to make careful, informed choices and to use safer gambling tools when needed. Information on this page is general and does not replace professional financial, legal, medical or counselling advice. Gambling rules, support options and requirements can differ across Australian states and territories, so seek advice that applies to your location.